Return Policy

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We guarantee our plant material to be healthy at the time of purchase.

We cannot control watering, lighting & planting conditions that the plants will endure once they have left our facility. We are happy to help guide you in the right direction and answer any related questions you may have in regards to your purchased plants

Shrubs & trees: (that are not discounted or on sale) are guaranteed for 6 months from the date of purchase. The warranty will be printed at the bottom of your receipt and is valid for a 100% refund for the first 30 days and a 50% refund for the following 5 months. This warranty does not cover any animal damage. Replacement plants do not carry any additional warranty. If the plant was never planted, unfortunately we will not be able to offer any store credit or warranty.

Fish: If your fish dies within 48 hours of your purchase, please return the fish as well as a sample of your pond water AND your receipt. We will then exchange for a replacement.

Tropicals, Houseplants, Annuals & Perennials: are tender and react very quickly to adverse conditions therefore do not have a warranty. They will however be accepted back within 48 hours WITH A RECEIPT if you wish to exchange or return (that is if they’re in a healthy condition)